Our Returns Policy
If for any reason you are unhappy with your order, please Contact us!
Email orders@lubrisyn.co.uk with full details of your issue. We will advise on the recourse for your problem.
How do I return an item?
Prior to returning an item by post or courier, please email orders@lubrisyn.co.uk so we can guide you through our hassle free returns procedure.
Goods must be returned within a reasonable time.
Goods Damaged in Transit
If any part of your order is damaged upon receipt, please email orders@lubrisyn.co.uk within three days of delivery. We will arrange to have the damaged goods collected and arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you.
Refunds
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven days of receipt by us of the returned goods or cancellation of the order as the case may be.
How long does it take to get a refund?
If you’ve asked for a refund we’ll credit the account you used to pay for your order within seven days. Please allow up to 14 days for this credit to appear on your account. We’ll email you to confirm when this happens.
